About us
About us
About Sneakersell
Sneakersell, a company specialized in the sale of exclusive sneakers. Our assortment offers a wide range of sneakers, which follow the latest fashion trends and hypes. Discover sneakers at Sneakersell that are not only stylish, but also unique.
Physical store
Visit our store.
You are very welcome to visit our physical store at Buitensingel 76 in Lommel . Here you can take your time to view our exclusive sneakers & women's clothing from Long Avenue and receive personal advice.
Because we work with limited stock in the store, we'd love to help you find exactly what you're looking for. Do you have a specific sneaker in mind or just a question? Feel free to send us a message or call us on +32 468 46 40 86 – we're happy to help!
- Tuesday : 1 PM – 5 PM
- Wednesday : 10 AM – 6 PM
- Thursday : 10 AM – 6 PM
- Friday : 10 AM – 6 PM
- Saturday : 10 AM – 6 PM
- Sunday : 1 PM – 5 PM
Address : Buitensingel 76, Lommel
Store : Long Avenue Lommel
Understanding our pricing
Pricing policy at Sneakersell
At Sneakersell, we strive to offer you exclusive and authentic sneakers. You may notice that the price sometimes varies per size – this is because some sizes are harder to find or more popular in the market.
We use dynamic pricing, based on availability, demand, and scarcity. This allows us to offer you a fair price and ensure that we keep our collection up-to-date and unique.
Whether you're looking for a sought-after sneaker or a rare gem, we at Sneakersell are happy to help.
Return
Return policy
At Sneakersell, we believe that every purchase is more than just an order—it's an experience.
Each pair is carefully selected, often ordered especially for you.
Therefore, we ask you to choose consciously and only order when you are sure of your size and model.
We are not just a standard webshop, but an exclusive sneaker boutique where quality, authenticity and personal service are paramount.
✨ Our service promise
Our customers deserve attention. That's why we're available 7 days a week to help you via Instagram (@sneakersell_be) , email ( sneakersellbe@gmail.com ), or our contact page .
We answer every message within 12 hours , so you never have to wait long for help or advice.
Are you unsure about a size or model?
Feel free to send us a message – we'd be happy to advise you personally so you can make the right choice.
Return policy
Is your order not quite to your liking?
Then you can request a return within 14 days of shipment , provided that:
- the sneakers are unworn
- all original labels and tags (including the Sneakersell tag) are still attached.
- the original shoebox is present
- the package will be returned in a double box , as we sent it.
Exceptions
In order to maintain the exclusivity of our collection, we cannot accept returns of:
- sneakers that have been ordered on demand (via webshop, store or social media)
- items with signs of wear , missing tags , damaged boxes , or packaging deficiencies
Processing & Refund
After receiving and checking the return, we offer two options:
Option 1 — Store Credit (free of charge)
Receive the full value of your purchase as store credit , which you can use to choose another pair later.
Only the shipping costs will be charged.
Option 2 — Refund (with processing fee)
If you choose a cash refund, we will charge a processing fee:
- Up to €195: €15.50 processing fee
- From €195: 10% of the purchase amount
🧾 In the event of an incorrect delivery or sizing error due to our fault , we will of course cover all costs in full.
Shipping & Responsibility
- Return shipping costs are always the responsibility of the customer.
- Sneakersell is not responsible for loss, damage, or delays to the package until it has been received and inspected by us.
- We advise to always send with a tracking number .
Our philosophy
At Sneakersell, it's all about quality, trust, and experience .
Every order is handled with care, from selection to delivery. We are always ready to help you personally.
Do you have a question or are you unsure about something?
Our inboxes are always open, and we do everything we can to provide you with the best possible experience.
Frequently Asked Questions
👟 Frequently Asked Questions
Do you have a question about your order?
Here you will find the answers to frequently asked questions about our shipping, delivery times and authenticity.
1. What is the delivery time for my order?
For popular or new models, we try to ship your order within 24 hours .
For exclusive or older models —which are more difficult to obtain—it may take a little longer.
On average, we ship orders within 2 to 6 days .
2. Why does delivery take longer for some sneakers?
Some sneakers are more exclusive, older, or no longer produced.
We order them especially for you from our partners. As soon as they arrive, they are checked for authenticity and shipped immediately.
3. Are my sneakers authentic?
Yes, 100% .
All the sneakers we sell are original and authentic .
Each pair is checked by professional authenticators before we ship it to you.
4. How will my order be shipped?
We always ship with reliable couriers , such as Bpost or PostNL .
As soon as your order is on its way, you will receive a track & trace code so you can follow exactly where your package is.
5. Can I cancel my order if the delivery time is longer than expected?
That depends on the situation.
If the longer delivery time was stated in advance , cancellation is usually not possible.
But is your order unexpectedly delayed ?
Then we will keep you informed and work together to find a solution to ensure a positive experience for you.
🕓 Any questions?
Feel free to contact us via Instagram or email — our team will be happy to help you!